Order Management Lead
Company: Weatherford
Location: Meriden
Posted on: May 8, 2024
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Job Description:
Overview
Weatherford is a leading global energy services company. Our
world-class experts partner with customers to optimize their
resources and realize the full potential of their assets. Across
our operating locations, including manufacturing, research and
development, service, and training facilities, operators choose us
for strategic solutions that add efficiency, flexibility, and
responsibility to any energy operation.
We are focused on technology development, digital solutions, and
defining our footprint in the new energy space. Our ability to
provide integrated solutions across our segments will be critical
to growth in our core operations and the energy transition.
Energy producers face unique challenges every day, so it is our job
to create solutions that enhance safety, streamline operations, and
sustain uptime to meet or exceed their targets. We operate across
the global energy landscape employing some of the best diverse
talent in the industry. At Weatherford, we understand the value
each individual brings to the table. We celebrate diversity in all
its forms and are immensely proud of our workforce. We invite you
to join our passionate, talented, word-class team.
When you join Weatherford, you instantly feel connected to
something bigger - a community that is grounded by our core values
and driven to create innovative solutions for our customers. We
celebrate each other's successes, grow together, and learn from
each other constantly. Individually, we are impressive. Together,
we are unstoppable. We are One Weatherford.
Weatherford offers competitive compensation, a comprehensive
benefits program and provides you a challenging and enriching
career path, with a healthy balance of structure and flexibility to
chart your own course.
Weatherford is an Equal Opportunity Employer. Employment decisions
are made without regard to race, color, religion, national or
ethnic origin, sex, sexual orientation, gender identity or
expression, age, disability, protected veteran status or other
characteristics protected by law.
Responsibilities
Weatherford is hiring a Order Management Lead for our Wallingford
Connecticut facility. The Order Management Lead will be working
within a supportive, inclusive team in a fast-paced, progressive
environment. Weatherford provides full training, excellent benefits
and fantastic career progression.
Job Purpose
As Order Management Lead you'll be responsible for managing
incoming MFG and R&M orders, obtaining pricing from suppliers
and previous internal orders, and developing cost estimates for oil
and gas equipment. The primary duties are the efficient tracking of
orders and the effective communication and expediting of customer
orders to ensure customer satisfaction. Also responsible for
communicating Leadtime delivery based on input from Planning and
Procurement Areas.
Roles & Responsibilities
SAFETY, SECURITY & COMPLIANCE
Maintains the highest standards of corporate governance, ensuring
that all activities are carried out ethically and in compliance
with Company's Security, Compliance & HSE policies, Management
System, relevant laws, regulations, standards, and industry
practices and complies with the Company's Rules to Live By
Places Quality, Health & Safety, Security and protection of the
Environment as core values while never intentionally placing
employees, our processes, customers or the communities in which we
live and work at risk
Seeks continual improvement in Health, Safety, Security &
protection of the Environment, taking into account responsible
care, process vulnerabilities, public, customer and employee
inputs, knowledge and technology and best business practices to
exceed customer expectations
QUALITY
Responsible for being familiar with the Company's Quality policies
and takes an active role in the compliance and improvement of
Weatherford's Management System
Maintains service quality as immediate priorities when working
across all areas of the business and continually seeks areas for
improvement
OPERATIONS
Order management and quoting specific customer requirements
Enter orders as received from domestic and international
intercompany customers
Responsible for managing order through completion and having
accountability for all orders per customer requirements including
expediting orders as needed
Respond promptly to customer requests
Manage high volume of orders and respond to and follow up to all
emails with definitive responses including all due diligence at all
times
Coordinate request for quotations with external vendors,
engineering and manufacturing
Coordinate order changes with customer and manufacturing
Coordinate technical assistance as needed
Maintain intercompany price book
Create and maintain product cost models that accurately reflect
data
Develop and manage customer quotations, including pricing and
delivery terms
Identify cost-reduction opportunities
Identify potential order issues and take corrective action to
prevent delays and customer dissatisfaction.
Liaise with Planning, Procurement, production, shipping, and
warehouse staff regarding availability, delivery times, and
orders
Manage customer returns and order cancellations
Manage order entry and processing, including order validation,
pricing, and delivery schedule
Manage workflow and guide staff regarding cost estimating and
pricing
Provide accurate cost estimates to ensure profitable sales of
products/services
Request quotes from suppliers to obtain equipment prices
Update and maintain customer orders in the organization's ERP
system
Work with sales and customer service teams to resolve order issues
and discrepancies
Callout when scheduled. Must be available for weekly on call
rotation 24/7 at different intervals
Perform various other duties and activities as assigned by
supervisor within the physical constraint of the job
COMMUNICATION
FINANCIAL
All employees have an accountability to the organization to be
financially responsible whether they are in charge of a function
budget or simply their own expenses
Costs incurred should be within approved budget, processed within
agreed time frames & following the relevant financial policy and
procedure
PEOPLE & DEVELOPMENT
Employees have a responsibility for developing their own careers
within the Company including completing all necessary function,
compliance & business standards training to enhance their
knowledge, skills and experience
Employees should engage on a regular basis with their line manager
to discuss their personal performance, objectives and opportunities
to enhance their skills and experience to support their career
potential
VISION & LEADERSHIP
Qualifications
Knowledge, Skills & Abilities
REQUIRED
At least 3+ years of shipping, logistics, or supply chain
experience in a manufacturing, oil and gas-related industry, or
similar environment.
Ability to create cost models that capture accurate
information.
Ability to develop and interpret complex reports from complex data
sources.
Ability to work both independently and as part of a team
Budgeting and cost control methods
Cost estimating techniques
Excellent organizational, verbal, and written communication
skills
Experience working in a fast-paced environment managing multiple
tasks & multiple priorities
Knowledge of Microsoft Office applications such as Word, Excel, and
Outlook
Knowledge of order management systems
Procurement and supply chain techniques
Solid understanding of the manufacturing process, materials, and
technology
Must have the ability to work with different time zones
PREFERRED
Proficiency with SAP, Microsoft Dynamics 365, or other ERP/CRM
software systems.
Bachelor's degree in Engineering, Manufacturing, Business, Supply
Chain, Finance, or related field preferred or equivalent work
experience.
Job Locations US-CT-WALLINGFORD
ID 2024-250193
Category SUPPLY CHAIN
Position Type Regular Full-Time
Keywords: Weatherford, Stratford , Order Management Lead, Executive , Meriden, Connecticut
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