Team Lead Central Scheduling, Full Time, Days - 10am-6pm - Morristown
Company: Atlantic Health System
Location: Morristown
Posted on: April 3, 2026
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Job Description:
Description AMG Specialty Call center is seeking a full time
Lead to assist the department supervisor and manager. Responsible
for coordinating appointments for patients and medical
practitioners. Holds responsibility for coaching, developing and
training schedulers. The Department Lead will also support the
onboarding of new hires and provide ongoing training to current
team members. In this role, you will assist with new hire initial
training, help reinforce department procedures and offer additional
coaching to employees who need support. Strong communication
skills, a positive attitude, and a passion for helping others
succeed are essential. In addition, to provide support for various
practices within AMG who are assigned to the call center. Call
intake will include triaging calls to determine urgency of
appointment, scheduling of appointment, input of demographic and
insurance information and registration. AMG Call Center hours of
operation are 8:00am – 6:00pm Monday - Friday. Team member will be
assigned to a 7.5-hour shift within those hours. Currently seeking
Monday - Friday 10am-6pm at the Morristown, NJ corporate office.
Team member will need to be flexible with assigned hours to allow
adequate shift coverage for absences. Principal Accountabilities:
Assists the Supervisor/Manager in ensuring the day to day functions
of the department are adhered to and completed. Serves a liaison
between the staff and department Management and should have their
finger on the pulse of their team. Answers a large volume of
incoming calls that will facilitate the transcribing of orders and
scheduling of our patients in various modalities. Cross trains in
various modalities as warranted by the department. Participates and
passes training sessions Serves as part of a virtual call center
that will facilitate working from home as/if warranted Other duties
as assigned Qualifications Required: Associates or BA or the
equivalent in certifications would be preferred Applicants
currently enrolled in college will be considered Years of service
in a healthcare scheduling department will also be considered.
Candidate must have Call Center experience or the equivalent in
working in a high call volume environment Work experience in
Scheduling specialty services (Primary care, Gastroenterology,
Neurology, Metabolic Medicine) and a hospital environment preferred
Candidate must pass the necessary training for the scheduling and
the Pre-Registration applications
Keywords: Atlantic Health System, Stratford , Team Lead Central Scheduling, Full Time, Days - 10am-6pm - Morristown, Customer Service & Call Center , Morristown, Connecticut
