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Manager, Customer Program I

Company: CTI Education Group
Location: Stratford
Posted on: April 5, 2021

Job Description:

Job Description - Manager, Customer Program I (CUS002327) Job Description Manager, Customer Program I - ( CUS002327 ) Description There's a new leader in innovative supply chain management solutions, forged from the well-established brands Wesco Aircraft and Pattonair.-- Incora --is the world's leading provider of supply chain management solutions. Working from the inside-out, we add value where it matters most, and incorporate our capabilities into our customers' businesses. Incora manages all aspects of supply chain from procurement and warehouse management to logistics and on-site customer services. We reduce complexity and increase reliability so our customers can deliver mission-critical solutions that improve our world. We invite you to explore a career with our Incora Customer Operations Team.-- Accountability and Scope The Manager, Customer Program I is accountable for ensuring the strategic objectives of the Program are developed, implemented and consistently executed to provide error-free, on-time delivery of high quality products and optimum program profitability, while actively cultivating and sustaining valuable customer and supplier relationships. This roleI is responsible for orchestrating the above by continuously providing effective leadership in the areas of administration, infrastructure, and the development of efficiencies, process improvements and personnel, in support of a JIT Forward Stocking Location(s) (FSL). Additionally, responsibility includes ensuring streamlined operations, facility organization and competent personnel, in strong support of internal and external partnerships, fostering an atmosphere of trust and engagement through clear communications of individual and team accountabilities. Essential Duties and Responsibilities -- Continuously promote and maintain positive working relationships with customers and suppliers to achieve the best exposure in the market, ensuring all opportunities to provide value-added services to customers are actively pursued and negotiated -- Direct Program operations, including inventory/stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s) -- Manage and maintain Program budgetary compliance and recommend annual budget changes, as needed -- Plan, direct and prioritize JIT FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory, in direct response to customer specifics and ship date requirements -- Manage the department staff to ensure a high-level of service to customers; ensuring the staff works well as a team; direct employees toward goals and objectives -- Lead by example and provide strong managerial support and guidance to facility teams, offering effective administrative guidelines, clear work instructions, policies and procedures -- Coordinate and ensure all team members are provided with current program information, technical access, and the equipment and tools necessary to perform the job accurately and efficiently -- Implement, oversee and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as, new process improvements and customer-specific requirements -- Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams together to discuss program strengths, deficiencies and opportunities for enhancements -- Respond, investigate and immediately resolve communication failures or process deficiency claims against the FSL and re-train or take actions necessary to ensure the occurrence is not repeated -- Ensure document controls, processing and recordkeeping are in compliance with local, State and Federal regulations, as well as Wesco recordkeeping policies, including, but not limited to training records, transaction reports and customer communications -- Uphold Customer on-site policies and compliance procedures, as applicable, in addition to Wesco policies and procedure -- Conduct Supervisor performance evaluations (if applicable) or monitor employee performance evaluations and identify relevant coaching needs; approves all employee wage changes and promotions, in accordance with budgetary restrictions and compensation policies -- Create, compile and analyze workflow, time and labor reports to recommend organizational changes and effective process improvements, where needed, and to meet current and projected commitments -- Manage, coordinate or designate onsite FSL facilities, equipment and real estate maintenance, as applicable, maintaining cleanliness, personnel and/or product security, and organization throughout the facility -- Engage directly with customers' auditors, as needed, to ensure accurate compliance and execution of the customers' specifications and requirements -- Attend all company-sponsored meetings or management training, as required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. -- Action Orientated Ability to be self-directed and to direct actions of others with respect to JIT Program commitments, policies, processes and personnel, directly contributing to Wesco's operations and ability to successfully fulfil business commitments -- Business Acumen Remain knowledgeable in current and possible future policies, practices, trends, technology and information affecting the department's role in meeting the Company's financial goals and objectives -- Communication/Relationship/Liaison Communicates frequently with department personnel, customers, suppliers and inter-company departments to coordinate priorities and requirements; interfaces with Quality engineering to coordinate corrective actions and follow up; must have ability to communicate clearly and concisely with all levels of the company -- Directing Others Ability to lead, train and motivate subordinates with standard to complex contractual matters, processes and Work Instructions, maintaining compliance to all internal policies and external regulations, and offering continuous communications of clear and obtainable goals -- Direction/Received Must have the ability and willingness to accept and successfully fulfill any JIT Contract or FSL related assignments designated by the JIT Program management, as needed -- Discretion/Latitude/Decision Quality Ability to exercise approved levels of discretion and timely decision making with regards to the offering customer discounts, complimentary services, replacement parts or expenditures, while exercising significant discretion in regards to the planning and prioritizing of work flow, quality issues and best resources to meet the customers' schedules -- Drive for Results Ability to consistently meet or exceed departmental Key Performance Indicators ( Relationship Management, Project & Life Cycle Management and the highest degree of Customer Service) and objectives, while offering continuous process improvements, driving profitable growth, waste reduction and people productivity -- Error Impact Ability to fully comprehend the impact of making erroneous decisions or recommendations or failure to complete responsibilities, resulting in serious delays to customers' schedules, as well as internal and external customer confidence and substantial financial losses -- Knowledge/Methods/Processes Ability to obtain required skills and maintain a strong knowledge and understanding of the JIT Contract Program goals and objectives, products and services to successfully fullfill customer requirements -- Leadership Skills Ability to effectively lead, monitor and respond to the daily operations of the departmental functions and personnel by assisting and offering direction, vision and scope as required, ensuring that the goals of the department are consistently met, while ensuring that Wesco policies, procedures and practices are followed -- Mathematical Skills Ability to perform basic math functions and statistical analysis -- Problem Solving Ability to apply strong JIT Program knowledge and problem-solving skills to research, collaborate and assist in resolving complex problems regarding documentation, standards, parts identification, supplier quality or customer services issues -- Reasoning Ability Ability to make good decisions, based on a mixture of training, analysis and experience, as well as common sense understanding, to find the best and reasonable solutions to work through problems involving multiple variables in standardized situations -- Systems/Resources Ability to utilize the internal systems and resources as a critical aspect of accessing necessary information and communicating. Systems include Wesco U.S. Intra-net system, database system, email, and the use of printers, copiers, and in-house telephone systems -- Written and Oral Skills Ability to competently read, write, speak or present concisely in a variety of communication settings and styles in English -- Customer Focus Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence -- Ethics and Values Maintains high level of professionalism and business ethics, in line with Wesco's values; Code of Conduct Polices and all local, State and Federal laws -- Integrity and Trust Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Wesco employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable -- Teamwork Fosters an open environment and encourages employees to work together cohesively -- Time Management Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency Qualifications Education, Experience and Qualifications Education USA - Bachelor's degree or 3+ years related experience and training; or equivalent combination of education and experience, which may include sales, distribution and inventory management Experience

  • Demonstrated ability to provide excellent customer service/and real-time problem solving strategies
  • Supervisory experience is required, with proven ability to motivate others to strive to meet or exceed objectives
  • Strong process management and process improvement skills and/or experience with JIT Contract programs- Aerospace industry product knowledge is required In-depth knowledge and experience in the use of integrated database systems and computer software, including Microsoft Office Suite tools, specifically, Word, Excel and Power Point , Access is a plus
  • Demonstrated critical thinking and Business Acumen application is required -- Qualifications Strong understanding of supply chain management/distribution processes and Wesco philosophy Good working knowledge of ISO9001 and AS9100 product distribution environments and expectations Strong ability to analyze and interpret statistical workflow and time & labor data to produce profitable results
  • Excellent interpersonal "savvy", with the ability to communicate well with high-level personnel (internal or external) Strong instructional, training, coaching and mentoring skills Strong verbal, written and formal presentation skills Ability to travel frequently, as required BENEFITS: Incora is proud to offer a broad range of benefits options. You can choose from a number of plans including medical, dental, vision, life and disability insurance and voluntary supplemental programs. All full-time employees are eligible for benefits coverage.
    • Vacation, Personal/Sick time, Paid Holidays
    • Medical, Dental, Vision Health Benefits Available (Shared employer/employee costs)
    • Retirement Savings Plans
    • Company Sponsored Life Insurance
    • Voluntary Life Insurance

Keywords: CTI Education Group, Stratford , Manager, Customer Program I, Executive , Stratford, Connecticut

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