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Manager of Business Development and Community Relations

Company: Shamrock Home Care
Location: Stratford
Posted on: June 19, 2022

Job Description:

As the Manager of Business Development and Community Relations, you'll be responsible for the overall coordination of business development and education of patients and their families and key constituents (e.g., physicians, case managers, discharge planners) and departments at our referral partners, including hospitals, SNFs, ALFs, and Physician offices. You'll ensure continuity of care, smooth interaction, and communication between all involved in delivering patient care, including providing operational leadership and participating in the day-to-day resolution of issues concerning patients and referral partners.Responsibilities

  • Responsible for interacting and establishing relationships with case managers, discharge planners or other relevant professionals in hospitals, home health agencies, nursing homes, long term care facilities, and physicians in private practices.
  • Execute effective sales calls/meetings that identify and meet the needs of the referral partners, including pre- and post-call planning, establishing rapport, good questioning skills, proposing solutions, handling objections, driving referrals, and converting them to admissions.
  • Educate the medical community on components of home health care and our organization's services and programs using effective sales calls and literature.
  • Execute weekly and monthly goals of increasing market share through account development of both existing and prospective referral sources.
  • Achieve monthly personal production goals.
  • Responsible for all sales administration duties including, but not limited to logging activity into CRM, weekly meetings with tactical/strategic updates, paperwork (485/F2F) delivery or pick-up when needed, timely cell phone and email correspondence
  • Participates in interdisciplinary team meetings and regular marketing meetings.
  • Assists Intake Coordinator with coordination of care and timely admission of any/all home health patients.
  • Ensures that the expectations of the referral source and the needs of the patients and their families are being met.
  • Assists in identifying and resolving any issue, dissatisfaction, or problem that the referral source or the patient or their family is experiencing.
  • Triage issues with patients and family members, resolving them within scope of job or escalating them to the appropriate clinical or administrative person / department.
  • Oversee day-to-day office operations as needed or required.
  • Complies with all organizational policies and procedures.
  • Other related duties as assignedQualifications & Requirements
    • Associate Degree or equivalent required; Bachelor's Degree Preferred
    • Previous Home Health or Hospice experience required
    • Two (2) plus years of prior successful sales and marketing experience required
    • Previous management experience is preferred
    • Must have excellent written and verbal communications skills
    • Demonstrated strong presentation, customer service, and relationship-building skills
    • Strong computer skills including Email, CRM software, Google Workspace, Google
    • Meet/Zoom/Video Conference, PowerPoint, MS Word, and MS Excel
    • Must be able to travel with short notice as required for the above duties to clients and community locations
    • Must have a car with current insurance coverage and a valid driver's licenseSkills & Competencies
      • Ability to articulate our competitive advantages, specialty programs, and CMS guidelines
      • Ability to coordinate and attend appointments/meetings
      • Ability to create presentations and reports
      • Ability to use good judgment in decision making and problem resolution
      • Ability to collaborate with internal administrative, clinical and marketing teams
      • Ability to work independently with minimal supervision and be self-motivated.
      • Must have interpersonal skills to effectively interact with physicians, other health specialists, management, and co-workers through phone, video conferencing, email and in personPhysical RequirementsPhysical requirements include bending and lifting and carrying up to 25 lbs. Moving about the office and traveling to other locations including hospitals, skilled nursing facilities, office buildings, healthcare provider offices, patient homes, and various other venues. Standing and/or sitting for extended periods during the workday. Use of telephone, keyboard, video conferencing tools for extended periods during the workday.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures. We're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities to help each team member develop into a better-rounded professional.

Keywords: Shamrock Home Care, Stratford , Manager of Business Development and Community Relations, Executive , Stratford, Connecticut

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