Solution Architect
Company: NICE
Location: Hoboken
Posted on: July 16, 2025
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Job Description:
This is a rare opportunity to work with an innovative product
launching in an area new to cloud services. The primary focus is
deploying, maintaining and supporting state of the art
cloud-deployed solutions for digital evidence management for Public
Safety customers worldwide. Assisting product teams to successfully
introduce new products/versions. Champion supportability and
preventative action on behalf of our customers. How will you make
an impact? • Provisioning, deploying, monitoring, patching and
upgrading enterprise cloud software. Working closely with the
development team to ensure the successful deployment of software
packages. • Support of production systems and replication of
customer issues on test systems to diagnose and repair without
jeopardizing customer data or operations. • Defining and
implementing regular maintenance and health monitoring procedures.
• Work effectively with staff in all areas of the business,
escalating when appropriate to management and/or R&D. Take into
account technical and commercial relationships with end-users,
partners and service providers. • Gradually take over the
responsibility of SecOps Team Lead • Participate in a 24-7 Out of
Hours call out rotation. • Cost Management of solution and
services. Have you got what it takes? • Experience in supporting
web-based software provided as a service • Experience with
scripting in Linqpad, Powershell or similar • Experience
administering databases (Microsoft SQL) and basic querying •
Knowledge of Windows server and client technology • Knowledge of
network principles (IP addressing, firewall rules, network security
groups etc) • Efficient, effective and respectful communication
skills both with customers and within internal departments.
Including; o Excellent written and spoken English o Good listener,
able to identify and validate assumptions o Able to use effective
questioning to confirm understanding of a customer problem and then
provide help to solve it • Methodical troubleshooting, technical
skill and attention to detail used in diagnosing problems and
reproducing issues in a local environment • Multi-tasking and
time-management to prioritize and switch between varied tasks •
Focused and calm under pressure • Careful record keeping • Able to
use initiative and to work effectively both independently and as
part of a team • Be able to obtain security clearances (CJIS)
What’s in it for you? Join an ever-growing, market disrupting,
global company where the teams – comprised of the best of the best
– work in a fast-paced, collaborative, and creative environment! As
the market leader, every day at NICE is a chance to learn and grow,
and there are endless internal career opportunities across multiple
roles, disciplines, domains, and locations. If you are passionate,
innovative, and excited to constantly raise the bar, you may just
be our next NICEr!
Keywords: NICE, Stratford , Solution Architect, IT / Software / Systems , Hoboken, Connecticut
