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Service Advisor

Company: All Ford Service and Repair, LLC
Location: Stratford
Posted on: September 12, 2020

Job Description:

Looking to hire full time Service Advisor to act as the mediate between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, ordering parts. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. Service Advisor Responsibilities: Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. Managing and overseeing the dealership's workflow and schedule. Calling customers to advise them about service changes or car pick-up times. Maintaining positive customer relationships to ensure repeat business. Ensuring all details on services rendered and costs are related to customers and processing their payments. Comunicating with service technicians about parts ordering and ensuring parts are available when needed. Service Advisor Requirements: NOT NECCESARY but an automotive technical school certification or an Associate's degree in Mechanics. Experience in the automotive field. Knowledge about automotive parts. A strong understanding of automotive technology and the automotive industry. Experience with AllData Manager or similar vehicle managment program. Excellent customer service, interpersonal, and communication skills. Strong organizational, decision making, and problem-solving skills. The ability to communicate with mechanics, customers, and management. Employment Type: Full Time Years Experience: 1 - 3 years Salary: 20.00 Hourly Bonus/Commission: No

Keywords: All Ford Service and Repair, LLC, Stratford , Service Advisor, Other , Stratford, Connecticut

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