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Client Services Specialist

Company: William B. Meyer
Location: Stratford
Posted on: May 3, 2021

Job Description:

Position Type Full Time Not Specified Travel Percentage None Job Shift Day Job Category Customer Service Summary/Objective The Client Service Specialist will be responsible for entry of Commercial jobs, billing, being cross-trained on entry of payroll hours, contractors pay, and providing administrative staff support. Note All employees are expected to act in a safe manner at all times and ensure that those around them do not put themselves or others at risk. Safety is everyones responsibility. At ALL times working safely is a condition of employment. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. All essential functions are subject to reasonable accommodation. Employees needing or requesting accommodation should contact the Human Resources Director. Responsible for entry of job orders into Sales Force from Sales, Dispatch, and so on. Entry of hours per week for employees to complete commercial payroll, including manually writing timecards for end of week comparisons, and entering the trucks and materials into the job cost entry system; completing the processing of payroll for submission to the payroll administrator in a timely manner on Mondays. Contractor Payroll- Compare each line of a contractor invoice to actual job paperwork, confirm men, hours and rates per invoice. Also scan copies of invoices to the contractor and submit to the Senior Vice President for review. Operational Support- Communicate with customers, validate paperwork with project managers (hours, material usage, equipment, change orders), and assist in pre-calls, and calls to the crew. Additional Responsibilities Provide support to managers and co-workers as needed, in particular being a fill-in for commercial billing as required. Minimum Qualifications

  • Customer Focused with a positive attitude
  • Detail oriented- Proper grammar and spelling is expected on all work tickets
  • Team player
  • Proficient in communication skills
  • Working knowledge of Microsoft Office Supervisory Responsibility This role has no supervisory responsibilities. This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopies, filing cabinets & fax machines. Physical Demands This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individuals may need to sit or stand as needed. This position may require walking primarily on a level surface for periods of time as well as reaching above shoulder heights or below the waist or lifting as required to file documents or store materials throughout the workday. Expected Hours of Work Days and typical hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 a.m. to 3:30 p.m. and must work 37.5 hours each week to maintain full-time status. Travel Travel might be required to other William B. Meyer offices for training. Other Duties Statement Please note this job description is not a comprehensive list of work, duties, and responsibilities of the position and may change at any time with or without notice. William B. Meyer, Inc. is an equal employment opportunity employer and seeks to employ qualified persons regardless of race, color, creed, religion, sex, sexual orientation, age, national origin, veteran status, including individuals with disabilities who are able to perform the essential functions of a particular job with or without reasonable accommodation. Living and practicing our companys core values of Honesty, Integrity, Creativity, Dependability, and Stewardship in relationships with our associates and customers is the fundamental reason for our success over the last 100 years.

Keywords: William B. Meyer, Stratford , Client Services Specialist, Other , Stratford, Connecticut

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