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Call Center Representative

Company: PhysicianOne Urgent Care
Location: Stratford
Posted on: June 15, 2022

Job Description:

Job DescriptionWe are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming patient calls, utilizing company policies and procedures to address patients needs, booking patient reservations, provide lab results and directing calls to the appropriate persons when necessary. Our Call Center Representatives are often the first point of contact for patient issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Performs other clerical and administrative tasks as required. Emulates the ideals set forth in the PhysicianOne Urgent Care Mission Statement.Specific Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The CCR's duties shall include, but not be limited to:

  • Uses appropriate and professional behavior with all patients and all incoming calls
  • Answers questions and gives information via the telephone within the limits of knowledge and medical practice policies
  • Directs calls to appropriate personnel
  • Schedule patient reservations
  • Provides patient lab results and provides support in finding lab results.
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company Competencies
    • Technology savvy, computer skills
    • Skill in obtaining and maintaining accurate medical records
    • Ability to initiate and complete tasks related to job duties without direct request of supervisor
    • Ability to work well with others and be willing to help when needed
    • Maintains strictest confidentiality of patient information
    • Ability to multi-task with patients and other responsibilities
    • Willingness to adhere to all in-house and legal regulations
    • Excellent communication and organizational skills
    • Ability to multi-task in an environment of continued improvementWork EnvironmentThis job is a telecommuting/ work from home position and operates in a virtual environment. This role routinely uses standard office equipment such as computers and phones.

Keywords: PhysicianOne Urgent Care, Stratford , Call Center Representative, Other , Stratford, Connecticut

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