Patient Service Coordinator - Outpatient (Per Diem)

Company: Hartford HealthCare
Location: Stratford
Posted on: January 22, 2023

Job Description:

Description Job Schedule: Per DiemStandard Hours: 1Job Shift: Shift 1Shift Details: Business hours are 7am-7pm with potential weekend hours as needed.Work where every moment matters.Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges.We offer over 40 outpatient locations offering physical, occupational, and speech therapy, in specialties including orthopedics, neuroscience, oncology, women's health, sports medicine, vestibular, and more.We are known for our commitment to high quality, customer focused outcomes.OverviewHartford Healthcare St. Vincent's Medical Center Rehabilitation is currently seeking an experienced Per Diem Patient Service Coordinator (PSC) to join the Outpatient Rehab team in our new Stratford clinic.This professional is responsible for providing outstanding and professional customer service to ensure efficiency, support daily operations, and promote a positive patient experience. Collaborates with colleagues throughout HHC to promote excellence, efficiency, and standard of care.This position may include some program development and physician relationship building.The PSC will interact with other PSCs and rehabilitation professionals throughout the HHC system of care to ensure that best practices are followed.Data will be analyzed and utilized to improve efficiencies and patient and staff experience.This is an optimal opportunity to work with a diverse patient population in a dynamic team atmosphere with highly professional and experienced colleagues.This position offers the potential for growth as our sites and our network continue to grow!It may also provide the opportunity to work in other HHCRN offices in the general area.Position DescriptionGreets and registers arriving patients, completes registration forms and verifies insuranceAnswers incoming calls, evaluates priority, and directs calls according to the urgency and subject matterProvides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographicsCollects co-payments and office charges as needed and explains office payment billing policies to patientsSchedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.)Schedules follow-up appointments and completes the necessary requisition forms and pre-cert examsDefines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessaryReconciles billing and co-pays; refers payment and insurance problems to Billing Department Keeps and maintains inventory of office or clinical supplies; maintains an orderly receptionProvides back-up support to other front desk staff and performs other related duties in support of efficient operations of the siteCollaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experienceDemonstrates professionalism, adherence to H3W values and behaviors, and promotes teamwork and a positive work environmentOther duties as required to support daily operationsBenefitsAs one of the largest rehabilitation providers in the state, HHCRN offers a team-oriented structure, tuition assistance program, and an excellent benefits package.Teamwork is highly valued and enhances knowledge, growth opportunities, and support within the organization.Flexible scheduling401K with excellent company matchWe believe in high standards. These standards allow us to bring out the very best in our clients and our staff.Qualifications High school diploma or equivalent required 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.Associates' or Bachelor's degree in a clinical or business field preferred.Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefitsBilingual (highly preferred) We take great care of careers.With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance.Every moment matters.And this is your moment.

Keywords: Hartford HealthCare, Stratford , Patient Service Coordinator - Outpatient (Per Diem), Other , Stratford, Connecticut