Patient Service Coordinator - Outpatient (Per Diem)
Company: Hartford HealthCare
Location: Stratford
Posted on: January 22, 2023
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Job Description:
Description Job Schedule: Per DiemStandard Hours: 1Job Shift:
Shift 1Shift Details: Business hours are 7am-7pm with potential
weekend hours as needed.Work where every moment matters.Every day,
almost 30,000 Hartford HealthCare employees come to work with one
thing in common: Pride in what we do, knowing every moment matters
here. We invite you to become part of Connecticut's most
comprehensive healthcare network.Hartford HealthCare Rehabilitation
Network is the premier rehabilitation provider in Connecticut. We
provide rehabilitation services across the continuum - acute care
hospitals, long term care facilities, sub-acute rehabilitation,
homecare, outpatient centers, and in community settings such as
senior centers, work sites, and schools and colleges.We offer over
40 outpatient locations offering physical, occupational, and speech
therapy, in specialties including orthopedics, neuroscience,
oncology, women's health, sports medicine, vestibular, and more.We
are known for our commitment to high quality, customer focused
outcomes.OverviewHartford Healthcare St. Vincent's Medical Center
Rehabilitation is currently seeking an experienced Per Diem Patient
Service Coordinator (PSC) to join the Outpatient Rehab team in our
new Stratford clinic.This professional is responsible for providing
outstanding and professional customer service to ensure efficiency,
support daily operations, and promote a positive patient
experience. Collaborates with colleagues throughout HHC to promote
excellence, efficiency, and standard of care.This position may
include some program development and physician relationship
building.The PSC will interact with other PSCs and rehabilitation
professionals throughout the HHC system of care to ensure that best
practices are followed.Data will be analyzed and utilized to
improve efficiencies and patient and staff experience.This is an
optimal opportunity to work with a diverse patient population in a
dynamic team atmosphere with highly professional and experienced
colleagues.This position offers the potential for growth as our
sites and our network continue to grow!It may also provide the
opportunity to work in other HHCRN offices in the general
area.Position DescriptionGreets and registers arriving patients,
completes registration forms and verifies insuranceAnswers incoming
calls, evaluates priority, and directs calls according to the
urgency and subject matterProvides information to new patients
prior to visit in accordance with department policies, and enters /
updates patient demographicsCollects co-payments and office charges
as needed and explains office payment billing policies to
patientsSchedules new patient appointments, and informs patients of
essential preparation requirements prior to visit (referrals,
medical reports, etc.)Schedules follow-up appointments and
completes the necessary requisition forms and pre-cert examsDefines
and resolves patient/clinician issues/problems, bringing concerns
to team lead or manager as necessaryReconciles billing and co-pays;
refers payment and insurance problems to Billing Department Keeps
and maintains inventory of office or clinical supplies; maintains
an orderly receptionProvides back-up support to other front desk
staff and performs other related duties in support of efficient
operations of the siteCollaborates with colleagues throughout the
system to improve processes, workflow, outcomes, and patient
experienceDemonstrates professionalism, adherence to H3W values and
behaviors, and promotes teamwork and a positive work
environmentOther duties as required to support daily
operationsBenefitsAs one of the largest rehabilitation providers in
the state, HHCRN offers a team-oriented structure, tuition
assistance program, and an excellent benefits package.Teamwork is
highly valued and enhances knowledge, growth opportunities, and
support within the organization.Flexible scheduling401K with
excellent company matchWe believe in high standards. These
standards allow us to bring out the very best in our clients and
our staff.Qualifications High school diploma or equivalent required
1-2 years in medical or healthcare office; knowledge of healthcare
terminology, insurance authorization, and benefits.Associates' or
Bachelor's degree in a clinical or business field
preferred.Proficiency in healthcare terminology and billing
practices, experience with obtaining authorization and
benefitsBilingual (highly preferred) We take great care of
careers.With locations around the state, Hartford HealthCare offers
exciting opportunities for career development and growth.Here, you
are part of an organization on the cutting edge - helping to bring
new technologies, breakthrough treatments and community education
to countless men, women and children.We know that a thriving
organization starts with thriving employees- we provide a
competitive benefits program designed to ensure work/life
balance.Every moment matters.And this is your moment.
Keywords: Hartford HealthCare, Stratford , Patient Service Coordinator - Outpatient (Per Diem), Other , Stratford, Connecticut
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