Patient Service Coordinator - Primary Care
Company: Hartford HealthCare at Home
Location: Stratford
Posted on: January 24, 2023
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Job Description:
Work where every moment matters. Every day, almost 30,000
Hartford HealthCare employees come to work with one thing in
common: Pride in what we do, knowing every moment matters here. We
invite you to become part of Connecticut's most comprehensive
healthcare network. Hartford HealthCare Medical Group is one of the
largest medical practices in New England with multiple locations
throughout Connecticut and Rhode Island. We consist of a team of
professionals ranging from Medical Assistants to Physician
Assistants and everything in between. Our physician led medical
group enjoys an excellent reputation with patients and the medical
community, offering primary care, urgent care and more than 30
different specialties.Job Description Responsible for providing
outstanding and professional customer service to ensure efficiency
and promote a positive patient experience. ---Warmly greets and
registers arriving patients. ---Answers incoming calls promptly and
professionally, evaluates priority, and directs calls appropriately
according to urgency and subject matter. ---Schedules new patient
appointments accurately, and informs patients of essential
preparation requirements prior to visit. ---Reviews daily Televox
report of appointment confirmations to ensure accurate schedule and
appropriate communications with patients. ---Collects co-payments
and office charges as needed and explains office payment billing
policies to patients. ---Ensures patients have a comfortable and
inviting environment by maintaining a clean waiting room, actively
removing trash and keeping magazines current at the start of each
session and throughout the day.Qualifications:---High school
diploma or equivalent preferred ---Relevant experience in a
fast-paced medical office highly preferred. ---Epic experience
preferred. ---Positive, customer-focused approach, with commitment
to providing excellent patient care. ---Ability to adapt quickly in
a fast-paced environment juggling multiple competing tasks and
demands. ---Proven ability to work effectively in a team
environment. ---Excellent verbal communication skills. Ability to
communicate in other languages highly desirable. ---Strong computer
skills. Solid working knowledge of Microsoft Office software.
---Basic working knowledge of medical terminology. ---Ability to
travel independently to satellite offices with or without advanced
notice. ---Strong working knowledge of insurance requirements. We
take great care of careers. With locations around the state,
Hartford HealthCare offers exciting opportunities for career
development and growth. Here, you are part of an organization on
the cutting edge - helping to bring new technologies, breakthrough
treatments and community education to countless men, women and
children. We know that a thriving organization starts with thriving
employees we provide a competitive benefits program designed to
ensure work/life balance. Every moment matters. And this is your
moment.
Keywords: Hartford HealthCare at Home, Stratford , Patient Service Coordinator - Primary Care, Other , Stratford, Connecticut
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