Patient Services Coordinator
Company: Humana
Location: Stratford
Posted on: January 26, 2023
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Job Description:
Description
Responsibilities
The Patient Services Coordinator is directly responsible for
scheduling visits and communicating with field staff, patients,
physicians, etc. to maintain proper care coordination and
continuity of care. The role also assists with day-to-day office
and staff management Manages schedules for all patients. Edits
schedule for agents calling in sick, ensuring patients are
reassigned timely. Updates agent unavailability in worker console.
Initiates infection control forms as needed, sends the HRD the
completed "Employee Infection Report" to upload in the worker
console. Serves as back up during the lunch hour and other busy
times including receiving calls from the field staff and assisting
with weekly case conferences. Refers clinical questions to Branch
Director as necessary. Maintains the client hospitalization log,
including entering coordination notes, and sending electronic log
to all office, field, and sales staff. Completes requested schedule
as task appears on the action screen. Ensures staff are scheduled
for skilled nurse/injection visits unless an aide supervisory visit
is scheduled in conjunction with the injection visit. Completes
requested schedules for all add-ons and applicable orders:
Schedules discharge visit / OASIS Collection or recert visit
following case conference when task appears on action screen.
Schedules TIF OASIS collection visits and deletes remaining
schedule. Reschedules declined or missed (if appropriate) visits.
Processes reassigned and rescheduled visits. Ensures supervisory
visits are scheduled. Runs all scheduling reports including Agent
Summary Report and Missed Visits Done on Paper Report. Prepares
weekly Agent Schedules. Performs initial review of weekly schedule
for productivity / geographic issues and forwards schedule to
Branch Director for approval prior to distribution to staff.
Verifies visit paper notes in scheduling console as needed. Assists
with internal transfer of patients between branch offices. If
clinical, receives lab reports and assesses for normality, fax a
copy of lab to doctor, make a copy for the Case Manager, and route
to Medical Records Department. Initiate Employee / Patient
Infection Reports as necessary. If clinical, may be required to
perform patient visits and / or participate in on-call rotation.
Required Experience/Skills: Must possess excellent communication
skills, the ability to interact well with a diverse group of
individuals, strong organizational skills, and the ability to
manage and prioritize multiple assignments. Must have at least 1
year of home health experience. Prior packet review / QI experience
preferred. Coding certification is preferred. Must possess a valid
state driver's license and automobile liability insurance. Must be
currently licensed in the State of employment, if applicable. This
role requires full COVID-19 vaccination.
Required Qualifications
Preferred Qualifications
Additional Information
Scheduled Weekly Hours
40
Keywords: Humana, Stratford , Patient Services Coordinator, Other , Stratford, Connecticut
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