Patient Services Coordinator
Company: Humana
Location: Stratford
Posted on: January 27, 2023
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Job Description:
DescriptionResponsibilitiesThe Patient Services Coordinator is
directly responsible for scheduling visits and communicating with
field staff, patients, physicians, etc. to maintain proper care
coordination and continuity of care. The role also assists with
day-to-day office and staff management Manages schedules for all
patients. Edits schedule for agents calling in sick, ensuring
patients are reassigned timely. Updates agent unavailability in
worker console. Initiates infection control forms as needed, sends
the HRD the completed "Employee Infection Report" to upload in the
worker console. Serves as back up during the lunch hour and other
busy times including receiving calls from the field staff and
assisting with weekly case conferences. Refers clinical questions
to Branch Director as necessary. Maintains the client
hospitalization log, including entering coordination notes, and
sending electronic log to all office, field, and sales staff.
Completes requested schedule as task appears on the action screen.
Ensures staff are scheduled for skilled nurse/injection visits
unless an aide supervisory visit is scheduled in conjunction with
the injection visit. Completes requested schedules for all add-ons
and applicable orders: Schedules discharge visit / OASIS Collection
or recert visit following case conference when task appears on
action screen. Schedules TIF OASIS collection visits and deletes
remaining schedule. Reschedules declined or missed (if appropriate)
visits. Processes reassigned and rescheduled visits. Ensures
supervisory visits are scheduled. Runs all scheduling reports
including Agent Summary Report and Missed Visits Done on Paper
Report. Prepares weekly Agent Schedules. Performs initial review of
weekly schedule for productivity / geographic issues and forwards
schedule to Branch Director for approval prior to distribution to
staff. Verifies visit paper notes in scheduling console as needed.
Assists with internal transfer of patients between branch offices.
If clinical, receives lab reports and assesses for normality, fax a
copy of lab to doctor, make a copy for the Case Manager, and route
to Medical Records Department. Initiate Employee / Patient
Infection Reports as necessary. If clinical, may be required to
perform patient visits and / or participate in on-call rotation.
Required Experience/Skills: Must possess excellent communication
skills, the ability to interact well with a diverse group of
individuals, strong organizational skills, and the ability to
manage and prioritize multiple assignments. Must have at least 1
year of home health experience. Prior packet review / QI experience
preferred. Coding certification is preferred. Must possess a valid
state driver's license and automobile liability insurance. Must be
currently licensed in the State of employment, if applicable. This
role requires full COVID-19 vaccination.Required QualificationsLess
than 3 years of technical experience with Microsoft , Word, Excel,
OutlookKnowledge of Microsoft Word, Excel and OutlookAdministration
support experience in a healthcare industryFamiliarity with care
and well-being resourcesMust be passionate about contributing to an
organization focused on continuously improving consumer
experiencesPreferred QualificationsAssociate's DegreeMicrosoft
Access proficiencyAdditional InformationScheduled Weekly
Hours40
Keywords: Humana, Stratford , Patient Services Coordinator, Other , Stratford, Connecticut
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