Patient Service Coordinator - Primary Care
Company: Hartford HealthCare at Home
Posted on: January 27, 2023
Work where every moment matters.
Every day, almost 30,000 Hartford HealthCare employees come to work
with one thing in common: Pride in what we do, knowing every moment
matters here. We invite you to become part of Connecticut's most
comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical
practices in New England with multiple locations throughout
Connecticut and Rhode Island. We consist of a team of professionals
ranging from Medical Assistants to Physician Assistants and
everything in between. Our physician led medical group enjoys an
excellent reputation with patients and the medical community,
offering primary care, urgent care and more than 30 different
Responsible for providing outstanding and professional customer
service to ensure efficiency and promote a positive patient
---Warmly greets and registers arriving patients.
---Answers incoming calls promptly and professionally, evaluates
priority, and directs calls appropriately according to urgency and
---Schedules new patient appointments accurately, and informs
patients of essential preparation requirements prior to visit.
---Reviews daily Televox report of appointment confirmations to
ensure accurate schedule and appropriate communications with
---Collects co-payments and office charges as needed and explains
office payment billing policies to patients.
---Ensures patients have a comfortable and inviting environment by
maintaining a clean waiting room, actively removing trash and
keeping magazines current at the start of each session and
throughout the day.
---High school diploma or equivalent preferred
---Relevant experience in a fast-paced medical office highly
---Epic experience preferred.
---Positive, customer-focused approach, with commitment to
providing excellent patient care.
---Ability to adapt quickly in a fast-paced environment juggling
multiple competing tasks and demands.
---Proven ability to work effectively in a team environment.
---Excellent verbal communication skills. Ability to communicate in
other languages highly desirable.
---Strong computer skills. Solid working knowledge of Microsoft
---Basic working knowledge of medical terminology.
---Ability to travel independently to satellite offices with or
without advanced notice.
---Strong working knowledge of insurance requirements.
We take great care of careers.
With locations around the state, Hartford HealthCare offers
exciting opportunities for career development and growth. Here, you
are part of an organization on the cutting edge - helping to bring
new technologies, breakthrough treatments and community education
to countless men, women and children. We know that a thriving
organization starts with thriving employees we provide a
competitive benefits program designed to ensure work/life balance.
Every moment matters. And this is your moment.
Keywords: Hartford HealthCare at Home, Stratford , Patient Service Coordinator - Primary Care, Other , Stratford, Connecticut
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