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Trauma Outpatient Access Representative

Company: Robert Half Office Team
Location: Stratford
Posted on: May 28, 2023

Job Description:

Description You might be interested in this Customer Service Representative position via Robert Half, if you like the idea of working in a dynamic, rapidly changing medical call center. You might be the articulate, highly skilled Customer Service Representative we're looking for, if you love building solid customer relationships. If you're looking for a long-term contract / contract / temporary position in Stratford, Connecticut, this Customer Service Representative opportunity could be for you!
Your responsibilities in this role

  • Receive and place telephone calls

  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

  • Give exceptional customer service in a timely fashion

  • Receive and send written business correspondence Requirements - Excellent customer service and office administrative skills

  • Experience performing extensive research to resolve complex customer inquiries

  • Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications

  • Solid understanding of auditing

  • Hands-on experience with Microsoft Outlook

  • Experience with planning

  • Comprehension of Accounts Receivable (AR)

  • Command of communication

  • Solid understanding of customer service

  • Proven knowledge of procedures

  • Practical knowledge of Answering Inbound Calls

  • Quality experience with Schedule Appointments

  • Wide ranging experience with payroll

  • Well-founded grasp of Microsoft

  • Training experience preferred

  • Expertise in Medical Coverage

  • Skills in Cash Activity

  • Earlier work involving Invoice

  • Experience with scheduling

  • Foundational knowledge in Leadership Skills

  • Experience with reconciliations

  • Proficiency in Benefit Functions

  • Solid understanding of About Time

  • Prior experience with insurance

  • General familiarity with Policy

  • Previous experience working with Materials Handling

  • Strong familiarity with documentation

  • Good understanding of Payment Processing

  • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • achievement oriented, positive attitude and an approach to work rooted in professionalism

  • Excellent verbal, written, and social skills

  • Ability to recognize, evaluate, and resolve problems effectively

  • Ability to navigate multiple computer systems and applications

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

  • Ability to interact effectively with internal and external partners and clients/customers

    If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!
    Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
    Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.
    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.
    - 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Keywords: Robert Half Office Team, Stratford , Trauma Outpatient Access Representative, Other , Stratford, Connecticut

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