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Counter Sales Associate

Company: Carrier Enterprise
Location: Stratford
Posted on: November 22, 2020

Job Description:

Counter Associate CE Northeast (CNE) is a division of Carrier Enterprise, a joint venture with Watsco and Carrier Corporation that sells HVAC equipment, parts and supplies to residential and commercial dealers. The HVAC Store Associate/Sales position is located in Stratford, CT. Responsibilities: Sells heating, ventilation and air conditioning (HVAC) equipment, parts and supplies Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise. Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom. Reads catalog, or computer for replacement part stock number and price. Advises customer on substitution or modification of part when replacement is not available. Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location. Prepares sales order or quote order. Receives payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made. Solicits new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns. Works in the warehouse. Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments. Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties. About Us Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it. Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you! Find out more about CE at . Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k). Requirements Qualifications: Excellent customer service skills Practical knowledge of warehouse, data processing, paper flow and operations procedures. Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise. Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook). Ability to learn new software quickly and accurately. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Forklift experience preferred, however, must be willing to learn While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee. Relocation is not offered for this position. Please be sure to complete the on-line questions and give salary requirements to be considered for this position.

Keywords: Carrier Enterprise, Stratford , Counter Sales Associate, Sales , Stratford, Connecticut

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