Customer Service Representative

Company: Lighthouse Professional Services
Location: Stratford
Posted on: March 12, 2023

Job Description:

Lighthouse Professional Services, a division of Staffing 360 Solutions group of companies, has been providing contract and direct hire talent to client companies, ranging from small businesses to Fortune 500 corporations for over 50 years. Our offices are in New York, Connecticut, and Massachusetts, and we work with clients across the country. Our management and recruiting teams are led by experienced industry professionals. We invest in excellent working partnerships, powered by people.

We are currently seeking a Customer Service Representative for a client in Stratford, CT.


JOB SUMMARY:
The Customer Service Representative - OF handles each account for individual clients to ensure the daily orders, special requests, and all communications are handled in a timely and professional manner.

ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. All essential functions are subject to reasonable accommodation. Employees needing or requesting accommodation should contact the Human Resources Director.

• Process monthly/weekly billing in Great Plains.
  
• Maintain inventory levels on accounts responsible for adjustments and moves.
  
• Process daily orders.
  
• Communicate with warehouse staff about any changes pertaining to processed orders.
  
• Communicate on a daily basis with clients, vendors, and freight companies through emails and phone.
  
• File orders and paperwork pertaining to accounts.
  
• Run and oversee annual physicals with client, warehouse and IT.
  
• Data entry of inbound work orders.
  
• Develop and maintain relations with clients.
  
• Coordinate with Manager and IT department on enhancement requests from clients.
  
• Coordinate with the warehouse on any special projects.
  
• Work closely with Sales team and Manager with the onboarding process for new clients.
  ADDITIONAL DUTIES:
  
• Additional duties as assigned.
  
• Assist with lunch coverage for the reception desk.
  
• Answer the ACD phone calls for the sales team.
  
• Enter information into salesforce for leads.
  
• Attend annual ACD meetings.
  MINIMUM REQUIREMENTS AND QUALIFICATIONS:
  
• High School Diploma or Equivalent
  
• Two years of previous customer service experience preferred.
  
• Good organizational skills a plus.
  
• Excellent customer service skills
  
• Problem solving skills.
  
• Knowledge of MS Office, AS/400, Sphere WMS and Internet Outlook.
  
• Basic PC keyboard knowledge.
  
• Good phone and email communication a must.
  PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS:
  
• The location of the fulfillment office is in a mezzanine above the warehouse floor. No elevators available. Open staircase format.
  
• Physical demands and requirements of this position include but may not be limited to, long stationary periods in front of a computer, ascending and descending stairs on a daily basis and boxing up yearly files with some lifting.
  Duration: 6-month contract with possibility of being extended or going perm Location: Stratford, CT
  Pay Rate: $18-$20/hour
  
  Qualified candidates are encouraged to apply immediately! Please include a clean copy of your resume, salary expectations and any references. Submit resumes to: lauren.ayala@lighthouseprofessional.com
  
  Some clients require proof that temporary associates have received all required doses of the COVID-19 vaccine by their first date of employment, unless a reasonable accommodation recognized by law is approved. To request an accommodation, please email hr_us@staffing360solutions.com .
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  

Keywords: Lighthouse Professional Services, Stratford , Customer Service Representative, Sales , Stratford, Connecticut