Customer Service Rep - Temp to Perm Opportunity

Company: Michael Page
Location: Stratford
Posted on: March 17, 2023

Job Description:

My client is looking to expand their team and enhance customer experience by bringing on a Customer Service Representative to handle processing new orders and coordinating between internal departments to best serve their clients.Client DetailsMy client is a leading gloval supplier of Industrial Equipment such as joysticks, operator chair systems & custom control solutions.Description--- Accept and process incoming purchase orders from customers; communicate with customers asneeded to resolve any purchase order discrepancies--- Display strong verbal and written communication skills by responding to customer inquiries via phoneand email, including order status updates, changes to open orders, or requests for new quotes--- Coordinate with Sales, Accounting, Purchasing, and Production Departments to ensure all orders areprocessed and customer inquiries are resolved in a timely manner--- Resolve customer concerns with accuracy and efficiency and follow up to ensure customer satisfaction;as needed, elevate concerns to management--- Manage and prioritize customer requests and concerns simultaneously--- Ensure databases contain up-to-date account and contact information--- Maintain a positive, empathetic, and professional attitude toward customers at all times--- Perform other related duties as assignedProfile--- 1+ year of customer service / order processing experience--- Excellent verbal and written communication skills--- Detail oriented--- Self-motivated and organized--- Strong problem solving skills--- HS Diploma or equivalent--- Previous experience in manufacturing industry--- Advanced computer skills--- Associate's or Bachelor's Degree(s) in related fieldJob Offer--- Clean and Friendly Work Environment--- 401K Savings Plan with Company Matching--- Competitive Health & Benefits Package--- Annual Profit sharing--- Annual Performance & Bonus IncentivesMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Keywords: Michael Page, Stratford , Customer Service Rep - Temp to Perm Opportunity, Sales , Stratford, Connecticut